“My Winn Dixie does not let me use the bogo coupon since the toothbrushes are already bogo =(. Is there a way around it? ” Anonymous
I received this question on the FREE toothbrush deal. Since most couponers have experienced this or something similar, I thought I would share with you how I handle these situations.
I start by trying to avoid the problem entirely by selecting a friendly looking cashier. While I am being wrung up, I engage my cashier in friendly conversation. They are working hard and appreciate friendliness, just like we do. I also pick up a few other bargains to go with my free deal. I’ve found I have fewer issues if my total isn’t zero.
If a cashier refuses to take a coupon that should be accepted according to the store’s coupon policy, I ask to speak to a manager. Often stores will refuse a coupon because they don’t think you can get something completely for free. The assumption is you are trying to get away with something. Sometimes just nicely explaining that the store is getting paid for the item whether you pay for it with your cash or a coupon will do the trick!
If the manger refuses, I would contact the corporate offices. You can usually find the contact information on the store’s website. I have been known to call from my cell phone in the store and hand the phone to the manager when customer care says I am in the right.
If all else fails, I try going to a different location. Coupon friendliness/knowledge can vary greatly from store to store.
This is my procedure with any store that I believe is refusing a legitimate deal or coupon.
The bottom line is if none of the above works then you have to take your business elsewhere. It is their store and there is no law saying they have to take your coupon, but in my experience one of the above steps will do the trick.
What do you do when a store refuses your coupon?
Back to Coupon 101 Update 9/30/13.